Store Assistant, Manager Trainee
Lisa A. Rohlfing
456 S 3rd Street
Lehighton, PA 18235
ADS – Advanced Disposal Services, Walnutport PA
Sept 12, 2011 – Current
Weigh Master - Licensed
Duties: In charge of all operations in a weigh station. In compliance with DEP inspections, upkeep of the grounds and safety regulations. Customer relations in all aspects. Handling of cash sales and deposits.
Main Street Printing, Stroudsburg, PA
July, 2010 – Sept, 2011
Duties: Register management. Answer multi line phone. Record keeping. Taking, placing and filling customer orders. File management. Daily and monthly reports. Pricing and invoicing statements. Office machine operations. Knowledge of all office equipment.
State Liquor Store, Carbon County, PA
November 2009 – July 2010
Store Clerk I Part Time
Duties: Cashier. Customer service. Stock inventory & take in shipments.
Carpenter Company, Fogelsville, PA
September 26, 2007 - October 11, 2008
Customer Service Representative
Duties: Multi tasking in all aspects of customer service. Answered multi lined phones and directed incoming calls. Found resolution for customer complaints. Order entry and pricing updates. Daily procedures. Invoice billing and mailed to customers. Email Correspondences for customers. Worked with SAP system.
Reason for leaving: Position downsized due to lack of work.
Blue Ridge Communications Call Center , Lehighton
April 11, 2005 - September 21, 2007
Quality Control / Customer Service
Duties: Quality Control / Monitoring calls. Corporate email corresponder. Customer service.
Certified Medical Administrative Assistant (CMAA) 12/11 & Certified Billing and Coding Specialist (CBCS) 12/11
Star Beauty Academy, Allentown, PA,State Certified Cosmetologist
Lehighton Area High School, Lehighton, PA, Diploma-1989 Study: General Business/Co-Op
Software experience with Microsoft Word, Outlook Express, Excel and Windows. Knowledge of all office equipment.
Loyal employee dedicated to completing all tasks in an efficient, effective manner. Expertise in customer service, multi tasking, interpersonal skills and excellent repore with customers.