Wellness Center Supervisor

Our Company is a fast paced, innovative company looking for honest, professional team members who have a passion for pets and the people who love them. We provide a wide variety of preventative pet care services through our community clinics.
We are currently looking for a Wellness Clinic Supervisor for our Wellness Clinic in Lehighton, PA.
The Wellness Clinic Supervisor is responsible for overseeing day to day operations at their Wellness Clinic. They will train/develop all team members while ensuring they are providing superior customer service to all clients and support to the Veterinarian. The Wellness Clinic Supervisor will serve as the manager of their Wellness Clinic team and those team members will directly report the Wellness Clinic Supervisor, with the exception of the Veterinarian.
Essential Functions
Provide customer service to clients by answering questions, and assisting them through the clinic process
Responsible for Wellness Clinic staff and clinic execution and ensures that all protocol/procedures are followed
Supervise and assist the clinic assistants, monitoring processes, procedures, and client interactions
Provide coaching to new employees and double check work for accuracy
Provide ongoing coaching and development to all Wellness Clinic staff
Lead the Wellness Clinic team to achieve results and meet goals
Resolve all staff issues, document and follow up as needed
Resolve all client issues, document and follow up as needed
Communicate regularly with FOM to report all issues and opportunities in a timely manner
Submit and deliver performance reviews to Wellness Clinic staff
Enter/verify employee time cards in ADP and submit payroll
Schedule staff in Apollo and find replacements when needed due to call-offs
Build and nurture relationships with host location management and staff
Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company's protocols and on-site Veterinarian preferences
Promote the nail trim service to clients
Responsible for all Wellness Clinic equipment and ensuring that product and equipment are being handled appropriately and are secured
Responsible for inventory and ensuring supplies are appropriately stocked
Responsible for performing inventory counts and submitting orders
Update POS materials and order replacements as needed
Manage administrative duties to include daily paperwork, and end of the day reconciliation
Answer client inquiries on the phone and in the store
Administer treatment under the Veterinarians supervision
Complete Health Certificates
Fill out prescriptions
Scan all pets for microchips
Clean up after pets including drool, urine, feces, and vomit
Ensure all clinical stations are operating appropriately
Ability to live our values and reinforce our brand promise with our partners, clients and team members
Maintain regular and punctual attendance
Other duties as assigned
Reports to
Field Operations Manager
Computer Skills
Ability to use Apple iPad
Time and attendance/HRIS software
Scheduling database
Microsoft Office
Education and Training
High School Diploma or equivalent
Previous customer service or sales experience preferred
Prior experience as a Clinic Assistant preferred
Previous experience in a leadership/management role preferred
Must be 18 years of age or older
Safe driving record
Skills and Abilities
Basic math
Understanding of customer service and/or sales
Ability to achieve sales goals
Detail oriented, with the ability to think clearly and multitask in a busy environment
Ability to communicate effectively with public, co-workers, and Veterinarians
Reliable transportation to Wellness Clinic
Must successfully pass criminal history background
Environment and Physical
Able to lift animals and equipment of up to 150 lbs with assistance
Able to work full-time, Wellness Clinic hours
Must enjoy and be comfortable working with pets of all breeds, sizes and temperaments
Able to appropriately and safely restrain nervous pets when necessary
Licenses and Certifications
Medical, Dental, Vision
PTO and Holiday Pay
Flexible Spending Account
401(k) Retirement Plan with Company Match
Employee Assistance Program
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

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